Frequently Asked Questions
Everything you need to know about your Juvia’s Place favorites.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
What is your return policy?
Due to the nature of our products and for hygiene reasons, we do not offer refunds or exchanges. If you receive a damaged or defective item, please contact our support team within 14 days of delivery.
Are Juvia’s Place products cruelty-free?
Yes, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we work with manufacturers who do.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right foundation shade for my skin tone?
We offer a comprehensive Shade Finder tool on our website. You can also view our shade swatches on various skin tones in the product gallery to help you make the best choice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible orders.